The term ‘Hurom UK’ or ‘us’ or ‘we’ refers to the owner of the website www.hurom.co.uk which is wholly owned by W11 Limited (referred to throughout this website as Hurom UK), whose registered office is: W11 Limited, 20 - 22 Wenlock Road, London, N1 7GU, United Kingdom. Company Registration Number 04781233. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit card transaction from SagePay or PayPal.
Deliveries to the UK are sent with a Free Next Working Day service that operates from Monday to Friday. This timeframe increases to 2-days for UK offshore islands and Scottish highlands.
*Please be aware that orders must be placed before 15:00 to receive them on the following working day. Orders placed after this time will be dispatched on the closest following working day instead. Any orders placed after 15:00 on Friday or over the weekend will be dispatched on the first working day of the following week.
Deliveries abroad typically take no longer than 14-days, and a majority of deliveries to Europe will arrive within 7-days. For more information on delivery fees for orders being sent abroad, please see our pricing tables below.
We use a range of courier services to ensure our products arrive on time including DPD, DHL, Interparcel, Royal Mail and UK Mail. For any delivery service or cost enquiries please contact us at firstname.lastname@example.org.
Orders being shipped outside of the UK will be exempt from UK VAT charges (this includes the Channel Islands and Gibraltar). However, upon arrival at the destination country, all delivered goods will be subject to local taxes and may incur additional customs fees.
The carrier responsible for delivering the goods will contact you with details of any payments due. For further details on any charges that may be incurred, please consult the destination country's government guidance.
If you wish to make an alteration to the address you have provided, it is important that you contact us before the product is dispatched, either by phone or at email@example.com. If you request an alteration after the item has been dispatched, you will incur an additional fee of at least £15. However, this fee will vary depending on the value and weight of the product.
Order cancellations likewise must be made before the product has been dispatched, and any cancellations requested after that point will lead to fees being deducted from the amount to be refunded.
If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Unfortunately no couriers, as part of their service agreements, are required to call customers in advance of delivery. We can include a note asking the courier to call in advance of delivery but this is ultimately at the discretion of the driver. It is not something that we can insist they do.
Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as Hurom UK nor the couriers can legislate for problems arising in transit. Even so, 99% of our UK Mainland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.
Returns & Cancellations
After placing an order, you have the right to cancel the purchase contract within 14-days without giving any stated reason. The cancellation period will expire after 14-days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of all the goods.
To exercise the right to cancel, you must inform us of your decision to cancel the purchase contract by a clear statement sent either via a letter to our office address or an email to firstname.lastname@example.org.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. We will then send you the correct address to return the goods to, once your cancellation notice has been received. This may not be the same address from which the goods were dispatched and will not be our office address. Therefore, please do not return any goods until you have been provided with a returns address.
We ask all customers exercising this right, to return items in unused condition with all their original packaging and user information. The Consumer Contracts Regulations state that you are allowed to examine the products as you would in a shop. For example, you can take an item out of its box and examine it or switch it on to listen to it. However, we ask that you do not actively use it or insert any organic goods or liquids into it.
Please note that B2B sales, which include orders placed under a company name and/or commercial products, are exempt from the 14-days no quibble policy and refunds are not given unless an item develops a fault within the first 14-days following receipt.
If you are ordering a commercial product or on behalf of a business the Consumer Contract Regulations 2014 do not apply and our contract of sale with yourself or business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a refund if you wish to return the goods and this includes commercial products purchased for domestic use.
We do not normally accept the return of commercial goods or goods bought by a business. Hurom UK reserves the right at their discretion to accept the return of goods in their new and original, unopened packaging. If in doubt about any aspect of our cancellation and returns policy, please either email or phone us and we will be happy to help.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than – (a) 14-days after the day we receive back from you any goods supplied, or (b) (if earlier) 14-days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14-days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 14-days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14-days has expired.
You will have to bear the direct cost of returning the goods. We kindly ask that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit, and that the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Damaged, Incorrect or Missing Goods
If upon receipt of your goods you find they are damaged, please notify our office immediately within 24-hours of receipt and retain the damaged packaging. Some couriers need notification within 24-hours for us to be able to make a claim and they may need to inspect the damage in person.
If upon receipt of your goods, you find there are any marks, blemishes, scratches etc on any part or parts of the goods, please notify our office immediately within 24-hours of receipt. Any delay after that, can not be accepted as goods having been delivered in that condition and a return for refund would not be accepted on that basis within the terms for return.
If upon receipt of goods, there are any items/parts missing, then please notify us within 24-hours of receipt. Any delay after that, can not be considered as missing and the value of the missing items/parts will be deducted from the total value of the goods purchased if returned within our 14-days return policy.
If upon receipt, you believe that you have received the incorrect goods, then please notify us with 24-hours of receipt and before the goods are used in anyway. Any delay after that or notifying us after using the item, it will be assumed that you have accepted the goods received and can not be returned on the basis that you have received the wrong goods.
Faulty Goods & Warranty Issues
This section is in addition to individual manufacturer’s warranties for products that are purchased directly from ourselves. Warranty for all products sold through this website are serviced in the UK.
If you believe your goods may be faulty, please email us at email@example.com before returning the goods as we are often able to advise and resolve problems you may experience, thereby saving you the trouble of repacking and returning an item unnecessarily. Also, we will confirm the returns address to return the goods, this may not be the same address from which the goods were sent.
If notifying us within 14-days following receipt of goods of a problem, please state explicitly whether you would like a full refund or a replacement unit otherwise, the normal course of action is for the faulty item to be collected (pre-paid postage labels sent to the customer for collection from the closest collection point to their address in the UK and faulty item to be received back to ourselves within 30-days of receipt of goods by the customer) and then a replacement unit will be sent.
Please note that customers claiming to have received a faulty product having already used the product, Hurom UK has the right to ask for proof about how the item is faulty in the form of photo(s) and/or video(s). They will then be requested to send the item for testing at the Service Department to verify the fault (pre-paid postage labels provided within 30-days) and will be provided with photo and/or video evidence as proof of the test. If deemed to be faulty, within 30-days, the customer will be offered a replacement unit or refund.
After 30-days, the item will be either replaced or repaired or if necessary, the faulty parts will be replaced and after 30-days following receipt, the customer is not entitled to a refund according to the Consumer Rights Act 2015 and the item will be repaired or replaced depending on the problem.
If the customer refuses to provide proof about how the item is faulty prior to sending it and/or the item is deemed not faulty when tested at the Service Department (with photo and/or video evidence provided), then the customer can be charged for the time spent testing the equipment and/or return delivery charges at our standard delivery rates to return the item back. The customer is not entitled to a refund in this situation even if they have had the product for less than 30-days as it is proven to be of satisfactory quality, fit for purpose and as described and is in accordance with the Consumer Rights Act 2015.
Faults occurring after the 14-day cooling off period are still covered by the Consumer Rights Act 2015 and also by the individual manufacturer's warranties that come with some products.
Authorised returns of faulty goods within 30-days following receipt should be accompanied by information and a letter explaining fully the reasons you think the goods are faulty. If the goods are faulty they will be repaired or replaced depending on the problem. If the goods are found to not be faulty then we will have to charge for the time spent testing the equipment and/or return delivery charges at our standard delivery rates.
If a problem arises after 30-days has elapsed from receipt of an order or the goods are not returned with the pre-paid postage labels within 30-days following receipt if reported within 14-days following receipt, then the customer is responsible for the cost of returning faulty goods &/or postage costs of parts sent to the customer under warranty. If goods are not returned within 30-days following receipt of goods with the pre-paid postage labels in the UK or a problem reported after 30-days following receipt, the goods are covered under warranty and we will attempt to carry out a repair, if that fails, then a replacement unit will be sent to you. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you.
After 30-days has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods for repair &/or postage costs of parts sent to the customer under warranty. In order to receive replacement parts under warranty, the customer is required to provide photographic evidence of the damaged part and/or required to send the damaged part to the Service Department for inspection. Faulty goods sent for repair, the customer is responsible for the cost of receiving the repaired item back.
Hurom UK cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt, or we should cease supplying the product.
We endeavour to make our instructions as clear as possible and would welcome any suggestions you have to make them even easier.
Warranty and Support Requests must be submitted to us in writing via email at firstname.lastname@example.org to allow us to resolve your issue as quickly as possible.
Customers will be advised in writing as to where to return faulty goods, depending on the fault and product, the item can be sent to different locations, so please make sure you have been instructed before you attempt to return any goods.
Repairs for items sent to the Service Department take 7-10 days following receipt of the goods.
Please note that for B2B sales online which include company names in their order and/or commercial items (including commercial products purchased for domestic use), refunds are not given unless the item develops a fault within 14 days following receipt. After 14 days, the product is covered under warranty and entitled to a repair. If that fails, then a new unit will be provided. This is only applicable to commercial products. Any domestic appliances designed for domestic use and purchased under a company name or used in a commercial setting will be deemed as being used commercially and will not be covered under warranty irrespective of the type of company under which the goods have been purchased.
Individual parts purchased through the website do not come with any such warranty period.
Warranty covers manufacturers defects, it does not cover wear and tear, accidental damage, excessive use or use outside of the terms of the product. i.e. juice ingression into the motor of a juicer is not covered under warranty as this would only occur due to excessive use or overfeeding of produce into the juicer.
All orders taken on our site are handled by a secure server which means that all your personal information is encrypted before it is sent and then only we can read it. You can verify the secure status of our server in a number of ways:
- By default most browsers put up an alert window advising you that you are about to enter a secure site.
- A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
- The web address in the address bar will commence with https:// instead of http:// The additional 's' signifies secure.
The information you transmit is encrypted using 256 bit SSL (Secure Socket Layer) technology, currently the most sophisticated encryption method available for public use. Our secure server benefits from a Geo Trust SSL certificate which confirms the security of the system. Payments are processed securely through SagePay and HSBC bank.
The confidentiality and security of your personal information is of paramount importance and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions please do not hesitate to contact us - we will be delighted to answer them for you. Please note that customer details are never released to third-parties under any circumstances.
Please note, Hurom UK is based in the United Kingdom. All payments on our website are processed in GBP - Pound Sterling only. If you are visiting our website from Europe for illustration purposes to help you understand our prices we include a live market Euro currency conversion rate. Please note these are live market trading rates.
When you proceed to the payment page of our website through either SagePay for PayPal you will be presented with the GBP cost of your purchase, please note we only charge your card in GBP and not Euro. Full payment is required at the time of purchase, credit cards are charged at the time of purchase. Prices include VAT but exclude delivery costs.
For payments in different currencies most credit/debit card issuers charge a currency conversion rate of between 1-4% above live market rates to process payments. Please note this is not something Hurom UK charge, this is a charge levied by your card issuer or bank for foreign currency transactions.
If you are using a Euro debit or credit card please consult your card issuer prior to purchase to understand their currency conversion rate to understand what the total cost of your order will be. Most card issuers detail these rates daily on their websites. Hurom UK are in no way liable for the rates your credit /debit card company use to process GBP pound sterling payments.
Waste Electrical & Electronic Equipment Regulation
Hurom UK is a part of a WEEE scheme run by Econo-Weee. We offer our UK customers collection of like for like goods when they purchase a new product from us. This means that if you are buying a new juicer, we will collect your old juicer free of charge; this does not cover other products though, for instance we will not collect your old kettle if you are ordering a blender - only like for like items are included.
Before arranging a collection please consider that over six million electrical items are thrown away every year in the UK. It is estimated that over half of them are still working or could easily be repaired." (ITDG, 2003). Therefore, if your product is in fully working order, consider giving it to a friend, local charity or some organisation you know of who would benefit from such a donation. Please contact us for more information.
Feedback & Complaints
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of Hurom UK, please contact us at email@example.com and your complaint will be passed on to the relevant personnel. We endeavour to respond to all complaints within 5-days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30-days.
Links to External Sites & Resources
This website may contain links to other websites which are not under the control of, nor maintained by Hurom UK. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
Hurom UK shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
Accuracy of Information
This website may include unintentional inaccuracies or typographical errors, for which we apologise. Hurom UK reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
Limitation of Liability
Hurom UK shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.
Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.
This agreement between Hurom UK and you shall be governed by and interpreted in accordance with UK law, and UK courts shall have jurisdiction to resolve any disputes.
All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.
We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of Hurom UK.
©Copyright 2018 - Present, all rights reserved. W11 Limited T/A Hurom UK, Company Registration Number 04781233.