Delivery Information

All products purchased through Hurom UK will be supplied with a free next working day delivery service to customers in Mainland UK. Expected delivery times for orders placed outside of Mainland UK will be 2 days for UK Offshore and Scottish Highlands and 5 - 7 days for Mainland Europe deliveries. Some European countries will also be eligible for free delivery services, but for a full list of countries and delivery costs please see the table below.

Orders being shipped outside of the UK will be exempt from UK VAT charges (This includes the Channel Islands and Gibraltar). However, upon arrival at the destination country, all delivered goods will be subject to local taxes and may incur additional customs fees. The carrier will contact you with details of any payment due at this time. For further details on any charges that may be incurred, please consult the destination country's government guidance.

Delivery Eligibility

To receive an item through our next working day service, the order must be placed and have registered in our system before 2 pm. We recommend for orders to be placed before 1:30 to ensure this deadline is met. If the order is received after this time it will be dispatched on the following day instead. Any orders placed after 2 pm on Friday or over the weekend will be dispatched on the first working day of the following week.

We use a range of courier services to ensure our products arrive on time including DPD, DHL, Interparcel, Royal Mail and UK Mail. For any delivery service or cost enquiries please contact us at support@hurom.co.uk.

Delivery Alterations

If you wish to make an alteration to the address you have provided, it is important that you contact us before the product is dispatched, either by phone or at support@hurom.co.uk. If you request an alteration after the item has been dispatched, you will incur an additional fee of at least £15. However, this fee will vary depending on the value and weight of the product.

Order cancellations likewise must be made before the product has been dispatched, and any cancellations requested after that point will lead to fees being deducted from the amount to be refunded.

Delivery Prices

UK Mainland

Next Working Day Delivery

Delivered between 7:30 am to 19:30 pm on the next working day after dispatch. (Monday to Friday not including public holidays)

Free

(£6.95 on orders totalling less than £100)

Standard Delivery

Delivered within 3 working days. (Monday to Friday not including public holidays)

£3.95 

(Only available on orders totalling less than £100)

Saturday Delivery

Delivered between 8:00 am to 13:00 pm on the closest following Saturday after dispatch.
£14.95

Sunday Delivery

Delivered between 8:00 am to 13:00 pm on the closest following Sunday after dispatch.
£14.95

Next Working Day Delivery (Before 12:00)

Delivered before 12:00 pm on the next working day after dispatch. (Monday to Friday not including public holidays)

£9.95

Next Working Day Delivery (Before 10:30)

Delivered before 10:30 am on the next working day after dispatch. (Monday to Friday not including public holidays)

£14.95

Northern Ireland

Order Value Shipping Fee
£0 - £150 £7.50
£150+ Free

Scottish Islands

This includes the Isle of Skye, Shetland Islands, Orkney, etc.

Order Value Shipping Fee
£0 - £50 £7.50
£50 - £150 £9.95
£150+ Free

Highlands & Offshore Islands

This includes Scottish Highlands, Channel Islands, Isle of Man & Isle of Scilly.

Order Value Shipping Fee
£0 - £50 £8.95
£50 - £150 £10.95
£150+ Free

EU Zone 1

This includes Ireland, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Monaco, Portugal, Spain & Sweden (Excludes the Canary Islands, Azores & Madeira).

Order Value Shipping Fee
£0 - £50 £9.95
£50 - £100 £14.95
£100 - £150 £18
£150+ Free

EU Zone 2

This includes Bulgaria, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia.

Order Value Shipping Fee
£0 - £100 £14.95
£100 - £150 £18
£150+ £9.95

EU Zone 3

This includes Andorra, Croatia, Norway & San Marino.

Order Value Shipping Fee
£0 - £50 £23.95
£50 - £100 £19.95
£100 - £150 £18
£150+ £49

Additional Countries

Country Shipping Fee
Australia £150
Bahrain £140
Canada £100
China £120
Cyprus £95
Gibraltar £39.95
Hong Kong £125
Israel £100
Kuwait £150
Malta £95
Oman £150
Poland £40
Russia £100
Saudi Arabia £150
Singapore £140
South Africa £120
Switzerland £35
Thailand £49.95
Turkey £70
United Arab Emirates £150
United States of America £100

Delivery Issues

If the product you have ordered has not been delivered within an expected timescale and there is no evidence an attempted delivery by the courier, please contact us. We will then contact the courier on your behalf to discover any reasons for a delay in the delivery process.

Please be aware that we have no control over how a courier handles a product after it has left our dispatch centre. However, we will always do our best to provide any help and support we can through instances where the delivery service they provide fails to meet expectations.

Additionally, it is important to note that couriers as part of their service agreements are not required to call customers in advance of delivery. If requested we can provide information requesting for them to so, but the final decision will be in the hands of the driver delivering the parcel. If you are aware that you won’t be at your home address at a likely delivery time we request that you instead have the item delivered to a work address or a suitable neighbour.